Terms of Service

Português (Brasil): Termos de Serviço

These Terms of Service ("Terms") govern Customer’s subscription to and use of the Tevlio Services and form part of the agreement between Customer and:

• Legal name: Tevlio Tecnologia da Informação Ltda.
• CNPJ: 68.407.558/0001-20
• Address: R. Doutor Arlindo Luz, 540, Sala 01, Centro, Ourinhos, SP, CEP 19.900-011, Brazil
• Contact: Tevlio Support

The Services are offered exclusively to companies, entrepreneurs, independent professionals, and other persons acting primarily for business or professional purposes. They are not offered for personal, family, or household use. If mandatory law classifies a relationship differently, rights that cannot be waived will continue to apply.

The Portuguese (Brazil) version is the original version and controls if it conflicts with this English translation, unless a signed agreement expressly identifies another controlling language and the law permits it.

1. Agreement, scope, and definitions

Customer accepts these Terms by creating an Account, clicking an acceptance button, purchasing a plan, or signing an order or agreement that incorporates them. The person accepting represents that they are at least 18 years old, have legal capacity, and are authorized to bind Customer. Merely visiting a public Tevlio website does not create a subscription to the Services.

In these Terms:

• “Customer” means the company, entrepreneur, professional, or organization identified in the Account or order;
• “Account” means the account used to access or administer the Services;
• “Account Owner” means the person designated to administer billing, cancellation, users, and Account settings;
• “Customer Content” means messages, files, records, domains, settings, and other materials submitted to or processed through the Services by or for Customer;
• “Customer Personal Data” and “Subprocessor” have the meanings defined in the DPA;
• “Order” means a checkout screen, proposal, order form, or other document identifying the subscribed Services; and
• “Services” means Tevlio Mail, Tevlio Cloud, Tevlio Helpdesk, and other Tevlio services identified in the Order.

2. Accounts and authorized users

Customer must provide accurate information and keep it current. When an Account is created for a legal entity or professional activity, it belongs to Customer, not the individual user who registered it.

Customer is responsible for:

• designating the Account Owner and authorized users;
• allowing access only to authorized users who are at least 18 years old;
• configuring appropriate access and removing access that is no longer needed;
• protecting credentials, API keys, devices, and recovery methods;
• activity performed using credentials it authorized; and
• promptly notifying Tevlio of suspected unauthorized access.

Customer is not responsible for unauthorized activity to the extent caused by Tevlio’s breach of these Terms. Sensitive changes and Account ownership transfers may depend on proportionate verification of identity and authority by Tevlio Support .

3. Services, support, and preview features

The Order and applicable documentation identify features, limits, subscription period, and included support. Tevlio grants Customer a limited, non-exclusive, and non-transferable right to use the Services during the subscription for its internal operations, subject to these Terms. Customer’s authorized users and contractors may use the Services on its behalf, and Customer remains responsible for them.

Migration, custom configuration, consulting, and special support are included only when identified in the Order. Tevlio may apply reasonable technical limits to protect security, availability, and fair use of resources.

Features identified as beta, preview, trial, or early access may change or end, may contain more errors, and may have limited support. They are not subject to a service-level agreement unless the Order expressly says otherwise.

Tevlio may improve, replace, or remove features. During a prepaid period, we will not materially reduce the core functionality of the subscribed Service without reasonable notice unless necessary for security, law, abuse prevention, or a dependency outside our reasonable control. If we permanently discontinue a paid Service and do not offer a materially comparable replacement, Customer may terminate the affected Service and receive the prepaid balance corresponding to the unused period.

4. Acceptable use

Customer may use the Services only lawfully and according to the Order, documentation, and these Terms. Customer must not:

• violate law, a binding order, or third-party rights;
• send spam, phishing, malware, or unlawful or deceptive communications;
• infringe intellectual-property, privacy, confidentiality, or data-protection rights;
• gain or attempt to gain unauthorized access to an Account, system, data, or network;
• disrupt, overload, circumvent limits, reverse engineer, or test the security of the Services, except for a non-waivable legal right or good-faith research permitted by the Security Overview ;
• use the Services for abuse, fraud, exploitation, harassment, unlawful discrimination, or compromising another person’s security;
• resell, sublicense, or make the Services available to third parties as Customer’s own product without written authorization; or
• use the Services in a manner prohibited by legally applicable sanctions or export controls of Brazil, the United States, the United Kingdom, or the European Union.

Tevlio may limit traffic or resources that threaten security, availability, or other customers. We may refuse a subscription when required by law or a sanction applicable to Tevlio or the transaction. We will not apply a foreign rule where doing so would violate mandatory Brazilian law.

5. Prices, billing, and taxes

Prices, currency, features, trial duration, billing period, and renewal are disclosed in the Order. Unless stated otherwise, paid Services are billed in advance and automatically renew for the same period until cancelled. By providing a payment method, Customer authorizes the contracted charges.

Customer must keep billing information accurate and pay invoices within the periods stated in the Order. Overdue amounts may be subject to monetary adjustment, interest, penalties, and collection costs permitted by law or disclosed in the Order. Tevlio may suspend Services for nonpayment after reasonable notice.

Prices may be stated exclusive of taxes where permitted and clearly disclosed. Tevlio will collect taxes it is legally required to collect. Customer is responsible for taxes, withholding, bank fees, or conversion costs that law or its provider requires it to pay directly. If withholding is mandatory, Customer will provide the corresponding tax receipt.

Plan upgrades may take effect and be charged immediately when disclosed before confirmation. Downgrades ordinarily take effect in the next cycle. Price changes for an existing subscription take effect only at a renewal following at least 30 days’ notice, and Customer may cancel before the new price applies.

6. Cancellation and refunds

The Account Owner may cancel renewal through the Account and Billing settings available in the Service or by submitting an authenticated request to Tevlio Support . We will confirm the request without undue delay. Cancellation takes effect when confirmed and prevents future charges.

Unless the Order states otherwise, Customer will retain access until the end of the paid period. Paid amounts are non-refundable and are not converted into credit except where required by law, stated in the Order, or expressly provided by these Terms or the DPA.

Tevlio may grant a credit or refund as a commercial decision without creating an obligation to repeat it. Cancellation does not eliminate amounts already due.

7. Suspension, termination, and post-contract data

Tevlio may restrict or suspend an Account where reasonably necessary to:

• respond to a security risk, fraud, abuse, or material disruption;
• comply with law, an order, or a compulsory request;
• investigate a credible material violation of these Terms;
• address nonpayment after notice; or
• protect Tevlio, customers, users, or third parties from material harm.

Where circumstances permit, Tevlio will provide notice and a reasonable opportunity to cure before suspension. We may act immediately where delay would increase risk, the violation cannot be cured, or law prohibits notice.

Either party may terminate the affected Service if the other materially breaches the agreement and does not cure within a reasonable period after written notice. If Customer terminates for Tevlio’s uncured material breach, Customer will receive the prepaid balance for the unused period of the affected Service. Tevlio may also terminate for unlawful conduct, fraud, repeated abuse, or where continued service becomes unlawful or materially unsafe.

If Tevlio terminates a paid Service for convenience rather than cause, it will provide at least 30 days’ notice, a reasonable export opportunity, and a proportionate refund for the unused prepaid period. Free, inactive, or trial Accounts may be terminated after the disclosed period or reasonable notice.

Before termination, Customer must export Customer Content it wishes to keep. Access may then end, and data will be handled under the Privacy Policy and DPA . Obligations that by their nature should continue—including payment, confidentiality, intellectual property, liability, and dispute resolution—will survive.

8. Customer Content and data responsibilities

Customer retains its rights in Customer Content. Customer grants Tevlio and authorized Subprocessors a non-exclusive, worldwide, limited license to host, copy, transmit, display, and process that content only to provide, protect, maintain, and support the Services, follow lawful instructions, and meet legal obligations.

Customer represents that it has the rights, notices, authorizations, and legal bases necessary to submit and process Customer Content. Customer is responsible for its lawfulness, accuracy, source, and instructions, except to the extent Tevlio directly caused the violation.

Sensitive, confidential, or sector-regulated data should be used only after Customer has assessed the Service’s suitability, configured available controls, and met applicable requirements. Additional safeguards must be stated in an Order or signed agreement where necessary.

Tevlio does not routinely pre-screen Customer Content but may restrict or remove content where reasonably necessary to enforce these Terms, protect rights or security, or comply with law. Customer must maintain independent exports or copies where Service documentation recommends them.

9. Privacy, security, and confidentiality

The Privacy Policy explains processing for which Tevlio determines the purposes. The DPA applies when Tevlio processes Customer Personal Data on Customer’s behalf. The Security Overview describes general practices, and the Vendors and Subprocessors List identifies relevant third parties.

Each party may receive nonpublic information from the other that is identified as confidential or should reasonably be understood as confidential from the context. Customer Content and nonpublic information concerning technology, security, pricing, business, and products are confidential information.

Each party will:

• use confidential information only to perform or exercise rights under the agreement;
• protect it using reasonable care, at least equivalent to the care used for its own similar information; and
• disclose it only to persons who need to know it and are subject to confidentiality obligations.

These obligations do not cover information that becomes public without breach, was already lawfully known, is lawfully received without a confidentiality duty, or is independently developed. If disclosure is legally required, the party will disclose only what is necessary and, where permitted, give the other party advance notice. A signed confidentiality agreement controls if it conflicts with this Section.

10. Intellectual property and feedback

Tevlio and its licensors retain all rights in the Services, software, APIs, documentation, designs, trademarks, and Tevlio materials. Except for the limited use right in these Terms, no right is transferred to Customer.

Customer must not copy, modify, distribute, or create derivative works from the Services except with written authorization or under a non-waivable legal right. Use of Tevlio trademarks requires written authorization.

If Customer submits a suggestion or feedback without a confidentiality obligation, it authorizes Tevlio to use and incorporate it into the Services without restriction, attribution, or payment. This authorization does not transfer Customer Content or confidential information.

11. Copyright

Customer Content must comply with legally applicable copyright laws, including those of Brazil, the United States, the United Kingdom, and the European Union.

A complaint must identify the protected work, the material and its location, the complainant’s contact details, the basis for the complaint, a good-faith and accuracy statement, and a physical or electronic signature. Complaints and responses may be submitted through the copyright channel . Tevlio may request additional information, forward the complaint to Customer, and restrict the material while evaluating the matter.

Where the United States Digital Millennium Copyright Act legally applies, notices and counter-notices must comply with 17 U.S.C. § 512. Equivalent mandatory rules of Brazil, the United Kingdom, or the European Union will apply where they govern the matter. This process is not a general choice of foreign law or forum.

12. APIs, integrations, and third parties

API use is subject to these Terms, the Order, documentation, and published technical limits. Customer must protect keys and must not circumvent limits. Tevlio may limit traffic that threatens availability, security, or other users, with notice where reasonably possible.

Third-party integrations and services are operated by their providers. By enabling an integration, Customer authorizes the exchange of information necessary to operate it. The third party’s own terms and notices may apply. Tevlio does not control or assume responsibility for an independent service, without excluding liability that cannot lawfully be excluded.

13. Availability and warranties

Tevlio will use reasonable care and skill to provide and protect the Services. Maintenance, incidents, dependencies, and failures may cause interruptions. An availability percentage, support deadline, recovery point, or service credit applies only when expressly stated in the Order or a service-level agreement.

To the maximum extent permitted by law, the Services are provided “as available.” Tevlio does not warrant uninterrupted or error-free operation, delivery through external networks or providers, compatibility with every integration, or prevention of every threat. Customer is responsible for determining whether the Services meet its business and regulatory needs.

Nothing excludes a warranty, duty, or remedy that law prohibits excluding.

14. Customer indemnity

To the extent permitted by law, Customer will defend, indemnify, and hold Tevlio harmless against a third-party claim arising from:

• unlawful Customer Content or Customer Content that infringes third-party rights;
• use of the Services in material violation of Sections 4 or 8; or
• Customer’s violation of law applicable to its activity, data, or communications.

The obligation does not apply to the extent the claim was caused by Tevlio’s breach of these Terms, intentional misconduct, gross negligence, or unauthorized use. Tevlio will give prompt notice, reasonably cooperate at Customer’s expense, and allow Customer to control the defense. A settlement may not admit fault by or impose a non-monetary obligation on Tevlio without Tevlio’s reasonable consent.

15. Limitation of liability

To the extent permitted by law:

• neither party is liable for indirect, incidental, special, punitive, or consequential damage, or indirect loss of profit, revenue, opportunity, reputation, or business continuity; and
• each party’s total contractual liability related to the affected Services will not exceed the greater of: (a) amounts paid or payable for those Services during the 12 months before the event; and (b) BRL 500.

The cap is aggregate for all related events and does not increase with the number of claims. The exclusions and cap do not apply to Customer’s payment obligation, indemnity under Section 14, fraud, intentional misconduct, gross negligence, death or personal injury, Customer’s infringement or misuse of Tevlio’s intellectual property or confidential information, or liability that mandatory law or a transfer clause prohibits limiting.

Each party is responsible only to the extent its conduct caused or contributed to the damage. This Section does not limit rights that data subjects or third parties hold directly under law.

16. Brazilian law and disputes

Brazilian law governs these Terms, without regard to conflict-of-law rules and without excluding a mandatory rule legally applicable to Customer in another country.

Before beginning formal proceedings, either party may request a good-faith resolution attempt through Tevlio Support . The attempt is optional and does not suspend a limitation period without written agreement.

For business disputes, the parties select the courts of Belo Horizonte, Minas Gerais, Brazil, where part of Tevlio’s administration operates, provided that the selection is valid and the forum has the connection required by Brazilian procedural law. If a mandatory rule prevents that selection, the dispute will be brought before the competent Brazilian court identified by that rule.

These Terms do not require arbitration. The parties may choose mediation or arbitration through a separate, voluntary written agreement.

17. General terms, changes, and contact

Neither party is liable for delay caused by force majeure or circumstances outside its reasonable control, except for payment obligations already due and duties that cannot be excluded. The affected party must use reasonable efforts to reduce the impact.

The parties are independent contractors. These Terms do not create a partnership, agency, employment relationship, or exclusivity. Customer may not assign the agreement without Tevlio’s consent except in a genuine reorganization or transfer of substantially all related assets with written notice. Tevlio may assign it in a reorganization, merger, or sale of the related business, subject to law and notice where required.

If a provision is invalid or unenforceable, it will be enforced to the maximum permitted extent or severed, and the remainder will continue. Failure to enforce a provision is not a waiver.

Operational and contractual notices may be sent to the Account Owner’s email or through the Service. Customer must keep that contact current. Customer notices must be sent through channels identified in the Order or through Tevlio Support .

These Terms, the Order, and incorporated policies form the agreement concerning the Services. If they conflict, the following order applies: (1) mandatory law and applicable transfer clauses; (2) the DPA for processing Customer Personal Data; (3) a signed agreement or Order; (4) these Terms; and (5) other policies, unless a later signed document expressly changes this order within legal limits.

Tevlio may update these Terms for legal, security, operational, or product changes. For a material change affecting an existing paid Account, we will provide at least 30 days’ advance notice unless a shorter period is necessary for law, security, or an urgent risk. Where law requires new acceptance, the change binds Customer only after that acceptance. Otherwise, Customer may reject the change by cancelling before it takes effect; continued use after it takes effect constitutes acceptance where permitted by law.

Questions about these Terms may be submitted to Tevlio Support .